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Not Sure About Telehealth? Here’s What You Should Know

If you've never done telehealth therapy before, its pretty common to feel unure about it.
Many people say things like:
- “I don’t think it would feel the same.”
- “Is it as effective?”
- “What if it feels awkward?”
- “I’d rather be in the room.”
If you’re hesitant, that makes sense. Therapy is personal. It’s natural to want it to feel safe and connected.
Let’s talk through some of the common concerns.
“Is Telehealth Actually Effective?”
Research suggests that psychological therapy delivered by telehealth can be effective for a range of concerns, including anxiety, depression, stress, trauma-related difficulties, and some eating and body image concerns.
Whether telehealth is suitable can depend on your individual needs, preferences, circumstances, and the type of support you require.
Although sessions take place through a screen, telehealth still allows for real-time conversation, collaboration, and the development of a therapeutic relationship.
“Won’t It Feel Impersonal?”
Telehealth can feel a little different at first, particularly if you are new to online therapy.
Sessions still involve real-time conversation, thoughtful listening, and collaborative psychological support.
Some people find that attending therapy from a familiar environment makes it easier to speak openly, while others prefer being in the same room as their psychologist. What feels comfortable will vary from person to person.
“What If I Cry?”
You can still cry.
You can still pause.
You can still take a breath.
Telehealth doesn’t reduce the depth of the work. It just changes the setting.
Practical Benefits of Telehealth
For many people juggling work, parenting, and life responsibilities, telehealth can actually make therapy more accessible.
It allows you to:
- Avoid travel time
- Attend sessions from home or your office
- Fit therapy into a busy schedule
- Maintain privacy without sitting in a waiting room
For new mums especially, telehealth can remove the barrier of organising childcare.
Is It Right for Everyone?
Telehealth will not be the right fit for everyone. Some people prefer in-person therapy, while others find online appointments more practical or accessible.
Telehealth may be worth considering when distance, time constraints, fatigue, mobility, or discomfort attending in person make accessing support more difficult.
The suitability of telehealth depends on your individual needs, circumstances, preferences, and the type of support you require. Louise can discuss these factors with you before deciding whether telehealth is an appropriate option.
In-person therapy is still a wonderful option, and some people strongly prefer it.
You Don’t Have to Decide Perfectly
If you’re in Brisbane and considering support but unsure about telehealth, you’re welcome to reach out.
We can talk about what would feel most comfortable for you - whether that’s in-person sessions in Alderley or online appointments.
Starting therapy doesn’t have to be complicated.
It just needs to feel manageable enough to begin.

Louise Kelly
Registered Psychologist
AHPRA Registered
Louise's interest areas include eating disorders, anxiety, and evidence-based mental health care. She is committed to making psychological care accessible and compassionate.