Louise Kelly Psychology

What information may be collected

Personal information may include your name, phone number, email address, and any details you choose to provide when making an enquiry or requesting an appointment.

If you become a client, additional health information may be collected as part of providing psychological services, maintaining clinical records, and meeting legal and professional obligations.

How information is collected

Information is generally collected directly from you through the website contact form, email, phone calls, appointment enquiries, and during the provision of psychological services.

In some cases, information may also be received from your GP, referrer, Medicare, or another health professional where you have provided consent or where disclosure is otherwise permitted by law.

Why information is collected

Personal information is collected to:

• respond to enquiries and appointment requests
• provide psychological assessment and treatment
• communicate with you about appointments and care
• maintain records required for clinical practice
• process Medicare or other administrative requirements

Storage and security

Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored in secure electronic systems and practice records.

Disclosure of information

Personal information will only be disclosed where it is needed for your care, where you have consented, or where disclosure is required or authorised by law.

Examples may include:

• communication with your GP or referrer
• Medicare or other payment and administrative processing
• responding to a subpoena or legal requirement
• situations involving serious concerns about safety

Access and correction

You may request access to personal information held about you, or ask for corrections if you believe information is inaccurate, out of date, incomplete, irrelevant, or misleading. Requests will be handled in accordance with applicable privacy laws and professional obligations.

Website enquiries

Information submitted through the website contact form is used only for responding to your enquiry and managing appointment communication. Please avoid sending highly sensitive health information through the contact form where possible.

Contact about privacy

If you have a question or concern about privacy, please get in touch through the website contact page and your enquiry will be directed appropriately.